Refund Policy | College Essay Grader

Effective Date: November 13, 2026
Last Updated: November 13, 2026
Website: https://collegeessaygrader.io
Operator: College Essay Grader (“we,” “us,” or “our”)

1. Overview

This Refund Policy applies to paid purchases of College Essay Grader at collegeessaygrader.io.

Our pricing experience emphasizes:

• A free allowance for limited essay reviews, as shown on Pricing
• One-time paid plans: Single, Pro, and Season
• 12 months of access from purchase; nothing renews automatically
• Review counts that stay on a given essay
• A review that fails before a report is created does not use one of your reviews

Free usage does not require payment and is not “refundable.”

Brand / product	College Essay Grader
Domain	collegeessaygrader.io
Support	[email protected]

2. Free Reviews

Free essay reviews are provided at no charge. There is nothing to refund for free usage.

3. Failed Reviews

If a paid review fails on our side before a report is created, that review is not consumed. You do not need to email us for an ordinary failed review of that kind.

If you believe a review was charged incorrectly after a confirmed failure, contact [email protected] with your account email and approximate time of the attempt.

4. Paid Plans (Single, Pro, Season)

Paid plans allocate essay slots and revision reviews as soon as purchase completes.

• Plans are generally non-refundable once purchased, because access and review capacity are granted immediately.
• Exceptions: required by law; a verified platform failure that prevented any use of the purchase; or clear duplicate / accidental charges we can confirm.
• Unused essay slots and unused reviews expire after 12 months and have no cash value after expiry.

If you have not used any paid review from a purchase, contact us within 7 days of purchase at [email protected]. We may refund or cancel that unused purchase at our reasonable discretion, except where law requires a refund.

5. Non-Refundable or Limited Situations

We may deny or limit a refund when:

• The request is made more than 7 days after purchase (unless a longer period is required by law)
• Any review from the purchase has already been used and a report was delivered
• We reasonably detect fraud, chargeback abuse, or repeated refund farming
• You request a refund because you disagree with scores or feedback (subjective dissatisfaction with AI guidance alone is not a refund ground)
• You request a refund for a product that was never purchased or already fully refunded
• Local law requires a different outcome (we will follow applicable law)

6. How to Request a Refund

Email [email protected] with:

1. The email used at checkout (or account email)
2. Order number, transaction ID, or approximate purchase date
3. Product name (Single, Pro, or Season)
4. Brief reason (optional but helpful)

Processing time

We typically review requests within 1–3 business days and process approved refunds within 5–7 business days. Banks and card networks may take longer to show the credit.

Refunds are issued to the original payment method when possible.

7. Chargebacks

Please contact us before filing a chargeback so we can resolve the issue quickly. Unwarranted chargebacks may lead to account restrictions. Valid refund requests under this Policy do not require a chargeback.

8. Changes to This Policy

We may update this Refund Policy as products or laws change. Updates will be posted on this page with a new Last Updated date. For purchases already completed, the policy in effect at purchase generally applies, except where a change is more favorable to you or required by law.

9. Contact

College Essay Grader
Website: https://collegeessaygrader.io
Email: [email protected]

By purchasing paid College Essay Grader products, you acknowledge this Refund Policy together with our Terms of Service and Privacy Policy.